Returns & Cancellations
Orders are charged to your credit card at the time of purchase.
We may replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. We cannot accept returns of alcoholic beverages unless the product is corked or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to firstname.lastname@example.org to arrange for the return of corked or flawed product.
Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. Great Estates of the Okanagan is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment.
- Contact the Great Estates of the Okanagan within 30 days via email email@example.com or phone 250-494-0451 x 228 for any return inquiries. We will not accept wine shipped back to us without prior authorization. All wine contents, unless broken during shipping, must be returned in full to the winery for exchange only (no returns). Do not discard contents of wine bottles. If it is a quality control issue please re-cork the unused portion of wine. The wine will be analyzed by our lab.
- Once you contact us you will be given instructions for shipping your wine back to us. Customer is responsible for shipping back damaged wine(s) to us in order to process an exchange.
- Once damaged wine(s) are received they will be exchanged with the same wine(s)(if available) or like value wine(s). Some of our wines are limited productions and exact wine(s) may not be available for replacement.
- If damage is visible from the exterior of the package you can refuse delivery from the shipping carrier and the package will be sent back to us by the carrier at no cost to you.
All Wine Club cancellations must be done before the month's club order has been processed. After the club order has been processed any changes will be effective for the following shipment. Club orders are processed in the second half of the month so if you wish to cancel please make sure you provide notice to firstname.lastname@example.org within the first few days of the month. All cancellation requests made after the order has been processed will be made effective for the following shipment.
Cancellations will be made after your Wine Club Member card is returned to:
Attn: Wine Club
C/O Sumac Ridge
P.O. Box 307