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Privacy Policy

We are aware of privacy concerns that visitors to this site may have, and we are committed to preserving their privacy. Limited information may be gathered for a number of reasons, including to provide an enhanced online experience for visitors, to understand the most frequently visited areas of our site, and for our internal review of the number of visitors to this site. We will continue to use new technologies that result in improving the materials made available to visitors. Consequently, this policy may be changed without prior notice. Therefore, we suggest that you periodically review our privacy policy for changes.

If you submit personal information, you are agreeing that we may communicate with you via email, facsimile, telephone or other means regarding the site and your use of it. The site may also use IP addresses for the above purposes, and to analyze trends, administer the site, track users' movement, and gather broad demographic information for aggregate use. The site uses reasonable security procedures to maintain the confidentiality of information, however, because the Internet is a public and open facility, no security measures can guarantee complete confidentiality under all circumstances. To help preserve your confidentiality, you are responsible for maintaining the confidentiality of your user name and password.

We will not sell your personal information to other companies, however, this information may be shared with third parties, such as promotion partners and consultants for these purposes only. Under some circumstances, information may also be disclosed to third parties such as governmental agencies for law enforcement and compliance purposes, and when appropriate, to identify, contact, or bring legal action against someone who may be causing injury to or interference with ours or others' rights or property.

Like many other web sites, we may use "cookies" in some portions of the site and may use other automated information collection means. Cookies are information about you from the site that is stored on your hard drive. Cookies save you time because you do not need to re-enter manually the information stored on your hard drive. Cookies also help us upgrade the site by showing when and how users utilize the site. The cookies we create will not extract any information from your computer.

Let us know at any time if you do not want to get email from us and we will no longer send it to you or UNSUBSCRIBE here. If you have questions about our policy, please ask. You can find details on how to contact us in the "Contact Us" section.

Please enjoy responsibly.


Returns & Cancellations


Orders are charged to your credit card at the time of purchase.

We may replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. We cannot accept returns of alcoholic beverages unless the product is corked or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to  to arrange for the return of corked or flawed product.

Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. Great Estates of the Okanagan is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment.

  1. Contact the Great Estates of the Okanagan within 30 days via email or phone 250-494-0451 x 228 for any return inquiries. We will not accept wine shipped back to us without prior authorization. All wine contents, unless broken during shipping, must be returned in full to the winery for exchange only (no returns). Do not discard contents of wine bottles. If it is a quality control issue please re-cork the unused portion of wine. The wine will be analyzed by our lab.
  2. Once you contact us you will be given instructions for shipping your wine back to us. Customer is responsible for shipping back damaged wine(s) to us in order to process an exchange.
  3. Once damaged wine(s) are received they will be exchanged with the same wine(s)(if available) or like value wine(s). Some of our wines are limited productions and exact wine(s) may not be available for replacement.
  4. If damage is visible from the exterior of the package you can refuse delivery from the shipping carrier and the package will be sent back to us by the carrier at no cost to you.